Simple answers to everything you need to know before your Madeira adventure with baby.
Ordering
Q: How do I place an order?
It couldn’t be simpler! Browse our catalog, pick the gear that suits your family and book directly online — or if you prefer a more personal touch, just send us a message on WhatsApp and we’ll help you choose the right equipment for your trip. We’re always happy to help.
Delivery & Collection
Q: How does delivery work and is there a delivery charge?
Delivery and collection is completely FREE — no hidden fees, no surprises. We believe getting your baby gear should be one less thing to worry about on holiday.
Here’s how it works depending on what you rent:
Highchairs & small items — delivered directly to your accommodation in Funchal or the Airport area
Baby carriers — collected from our convenient pick-up point near the Airport or in Funchal
Strollers & travel cots — collect from our pick-up point, or we can deliver straight to Funchal
Q: Can you deliver and collect at a time that suits us?
Absolutely! We work around your schedule — whether that’s right after you land or on your last morning before checkout. Just let us know your arrival and departure times when booking and we’ll coordinate everything around you.
Payment & Deposit
Q: How can I pay?
We accept all major payment methods including credit/debit card, bank transfer, and cash. We want payment to be as convenient as possible for you.
Please note: If you’re collecting a baby carrier in Funchal, prepayment is required to confirm your booking.
Q: Is a deposit required?
Yes — a fully refundable security deposit of €50 per item is required for every rental. This is returned to you in full as soon as the equipment is collected back from you in good condition. Simple and fair for everyone.
Equipment & Exchanges
Q: What if the equipment isn't quite right for us?
Not a problem at all — we’re completely flexible with exchanges. If something isn’t working for your family, just get in touch and we’ll arrange a swap as quickly as possible. Your comfort and satisfaction matters to us more than anything.
Q: Is the equipment clean and well maintained?
Every single item in our fleet is thoroughly cleaned and sanitized between rentals. We take hygiene seriously — because we know you do too. Everything arrives fresh, safe and ready to use from day one.
Q: I still have a question — how can I reach you?
We’d love to hear from you! The fastest way to reach us is via WhatsApp — we typically respond within minutes. You can also use our contact form or email. No question is too small — we’re here to make your Madeira family holiday as smooth as possible.